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The La Jolla Playhouse is a passion-led organization and offers several fun and rewarding employment, internship, and volunteer opportunities. For general inquiries about employment, internships, and/or volunteering, email
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.
How to Apply: To apply for an open position please submit a resume and cover letter to the contact listed. The La Jolla Playhouse is an equal opportunity employer.
Production
Seasonal Positions
La Jolla Playhouse (LORT B) is currently accepting resumes for consideration for future openings. Special attention will be paid to applicants residing in the San Diego area.
Must have a valid driver's license, and be able to work in a fast-paced environment. Positions are hourly plus overtime. Send resume and
references to: Marc Stubblefield, Associate Production Manager,
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. Electronic submissions only; no mail, fax or phone calls please. EOE.
Development
Part Time Telefunding Representatives
The Telefunding Department is currently looking for self-motivated individuals with fundraising experience to join our Annual Fundraising
Campaign. 20 hours per week with evening shifts 5:30pm to 9:00pm. $8.50/hr plus commission, cash bonus and show comps. Send resumes to
Telesales and Telefunding Manager at
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. EOE.
Special Events Manager
The Special Events Manager ensures the successful achievement of all Playhouse fundraising events (with the exception of all sales for
Innovation Night and corporate sales for the Gala), all development donor benefit fulfillment events and other institutional events including
meeting all revenue goals (as appropriate) and expense allocations.
Essential Job Functions:
- Professionally executes all institutional events
- Work with Operations and Production for each event requesting space, sound and electrical
- With Operations and Production, creates diagrams of each event to ensure the Playhouse is within safety guidelines; forwarding to
appropriate parties
- Work with Production and appropriate vendors to create and coordinate event design as appropriate
- Works with Artistic to coordinate entertainment they have selected for events as appropriate
- Coordinates all event invitation (both hard copy and electronic) design, list pulls and mailing
- Coordinates all event reminders and post event emails
- Manages event budgets, tracking income and expense for development events
- Selects caterers for all development events excluding the Gala
- Secures in-kind catering, rental and hotel donations for events, stewards the relationships and manages these donations for
accounting, budgeting and tax purposes
- Manages vendors for all events including scheduling of delivery, pick-up and payment
- Create timelines for each event for vendors and staff
- Schedules and oversees volunteer involvement for events
- Populates and manages annual development event calendar
- Manages Opening Night RSVP process and other events as appropriate
- Responsible for all event acknowledgement letters
- With the Database Coordinator, oversees the management of Tessitura event records
- Understand ABC licensing and work within those guidelines for each event. Pull one-day liquor licenses as appropriate and/or hire
Jai bartenders.
- Order and keep current inventories of all event supplies including alcoholic and non-alcoholic beverages, plates, cutlery, napkins,
candles, envelopes, labels, name badges, invites, etc.
- Responsible for striking all events, cleaning glassware, votives, platters, linens, etc. to ensure supplies are ready for the
next event
- Run all aspects of La Jolla Playhouse's Gala including items (as applicable) listed above and by serving as staff liaison to the Gala
Chair and committee
- Responsible for Gala ticket sales and underwriting (excluding corporate)
- Creates with the Gala committee, underwriting and benefit packages, handle Gala event responses to closely track ticket
sales and underwriting
- Works with artistic to coordinate entertainment they have selected as appropriate
- Manages special event contracts/riders/agreements etc.
- Executes all events to further cultivate and build relationships between the institution and its donors
- Supervises Special Events Coordinator, interns and volunteers
- Works closely with all development staff and all institutional departments as well as Board members to achieve increasingly successful
fundraising events
- Develop interdepartmental relationships
- Other duties as assigned by the Director of Development
Education and Experience:
Required Skills/Experience:
- Bachelor's degree plus a minimum of 3 years of experience managing large events
- Excellent organizational skills; a high level of attention to detail and the capacity to work comfortably in a rapidly changing
environment on multiple ongoing projects
- Outstanding interpersonal skills including the ability to effectively manage volunteers
- Strong effective interpersonal/relationship building skills a must
- Ability to respond to goals and deadlines
- Comfort with budgets and financial reporting
- Team player able to work collaboratively with development colleagues as well as interface effectively with other departments
- Ability to work nights and/or weekends
Preferred Skills/Experience:
- Familiarity with Microsoft Word and Excel and ability to learn to use the Tessitura database with a growing level of sophistication
- Maturity, good judgment and creativity
- Self-directed, entrepreneurial spirit and willingness to try new ideas
- Have an understanding of the fundraising processes
Send cover letter, resume, a list of events which you have managed with highlighted details and your salary requirement to: La Jolla Playhouse,
Attn: Human Resources, P.O. Box 12039, La Jolla, CA 92039 or e-mail to
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(please include Special Events Manager in subject line).
Applications without all requested materials will not be considered. We thank you for your interest in working for La Jolla Playhouse. Once
submitted, your resume will be reviewed, and if your experience and background fits our needs, someone from our office will contact you for an interview. EOE
IT Systems
Information Systems Manager
The Information Systems Manager will also assists with providing desktop and network support as needed. This position is responsible for
managing the Tessitura CRM application, T-Stats, NScan ticket scanners, data analysis, report development, documentation, Tessitura training
including integrated applications to staff members and the coordination and implementation of software upgrades. The IS Manager will also
supervise IT & Database Assistant and, when necessary, assist him/her with providing desktop and network support.
Essential Job Functions:
Tessitura Database Administration
- Data Maintenance
- Maintain systems tables
- Proactively maintain data integrity by creating data entry standards and monitoring data auditing reports
- Create and run custom SQL scripts to support data maintenance automation and cleanup
- Maintain TNEW configuration in system tables, including but not limited to site controls, validation points, etc.
- System Maintenance
- Manage the timeline, testing and implementation of system upgrades
- Maintain Tessitura security groups and users
- Schedule live to test copies as needed
- Reporting and Data Analysis
- Advise departments on reporting needs
- Develop custom reports to support Marketing, Box Office, Telesales, Education and Finance departments
- Answer questions from staff to support their analysis of data using reports, T-Stats and extractions
- Documentation
- Maintain system documentation for managers and users
- Maintain system documentation for administrators
- Training
- Manage the training and certification of managers
- Informally act as a help desk to answer ongoing questions and troubleshoot new issues
- Train users on using list-serves, knowledgebase, and other support resources
- System utilization, conversions and integrations
- Proactively monitor how other Tessitura licensees are using the system and how we might improve our usage or configuration
- Analyze business processes and provide solutions; recommend improvements to business processes and technology that will improve
efficiency and standardize business operations
- Support integration vendors as needed by adjusting configurations both in the system and in supporting files on Tessitura
related servers
- Transcend Credit Card Server
- Maintain privilege groups and users
- Manage the training of Managers
- Support organizational PCI compliance
Network Administration and Security
- Maintain a stable and secure network infrastructure
- Procure, install, configure, maintain and administer servers, routers, switches, firewalls and other network assets as needed
- Manage organizational email systems and accounts
- Maintain an ongoing network backup and restore system to assure data availability and recoverability
- Manage an effective organization-wide antivirus strategy
- PCI Compliance
Desktop and Network Support
- Provide backup support to the Network Administrator with desktop support and network troubleshooting as needed
- Contribute to IT technology planning and strategy
- Maintain and support Boca ticket printers, ticket scanners, and other Tessitura interface hardware
Budgeting and Planning
- Manage IT related budgets including planning, maintaining and forecasting expenses
- Consult with senior staff and various teams within the organization to provide a technology perspective for planning and impact analysis
Education and Experience:
Required Skills/Experience:
- Minimum 3-5 years Tessitura Administration experience utilizing all aspects of the Tessitura Software or a Bachelor's degree or
equivalent combination of education and experience from which comparable knowledge and abilities can be acquired (experience
working in Tessitura required)
- Good documentation skills
- Strong communications skills with the ability to translate technical information into terms non-technical staff can comprehend
- Strong organizational and interpersonal skills
Preferred Skills/Experience:
- 2+ years' experience with SQL server, stored procedures and QUERY writing
- Experience with general desktop support and troubleshooting
- Experience working with SSRS and/or InfoMaker
- Ability to work occasional nights and/or weekends
- Experienced with Word, Excel, PowerPoint, Access, Outlook, and other office programs
- Experience with Microsoft Office 2003 - 2010
- Experience administering a Microsoft Windows based network supporting 50+ users
- Proven ability to manage budgets and timelines
Supervisory Responsibility:
IT and Database Assistant
Send cover letter and resume to: La Jolla Playhouse, Attn: Human Resources, P.O. Box 12039, La Jolla, CA 92039 or e-mail to
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(please include IS Manager in subject line). EOE We thank you for your interest in working for La Jolla Playhouse.
Once submitted, your resume will be reviewed, and if your experience and background fits our needs, someone from our office will
contact you for an interview.
Box Office
Box Office Representative
The Tony Award-winning La Jolla Playhouse is looking for Box Office Representatives to join our team.
Under the supervision of the Box Office Manager, the Box Office Representatives will provide excellent customer service to patrons of La Jolla
Playhouse and UCSD. Reps are responsible for selling and processing ticket orders for shows/events and resolving patron complaints within the
scope of their responsibility; otherwise referring the patron to the Box Office Lead or Box Office Manager. Reps will also assist patrons with
questions and provide detail and information regarding our theaters.
Essential Responsibilities:
- Using Tessitura software, assist in per series seating selection process for subscribers
- Coordinate and ensure accurate processing of Patrons’ performance ticket mailings and will call pick up
- Act as phone representative in taking inbound calls from Playhouse and UCSD patrons
- Process single ticket orders and subscriptions using Tessitura ticketing system including subscriber ticket exchanges, season ticket
renewals and donations
- Maintain and update subscriber/patron database
- Assist in collection efforts for outstanding balances due and balance daily receipts
- Perform additional duties as required by the Box Office Manager
Education & Experience:
- Previous professional box office experience and/or ticket office sales
- Must be able to work a flexible schedule: afternoon, evening and weekend hours, including some holidays
- Experience using a Multi-line phone
- Computer literacy
- Professional demeanor to deliver superior high end customer service
- Excellent verbal/written communication skills
- Familiar with ticketing software and/or high computer aptitude Tessitura experience highly desirable
- Flexibility and the ability to multi-task
- Cash handling and credit card transaction processing experience (required/preferred)
- Strong initiative and ability to work independently and as part of a team
Reps will average 20 - 30 hours/week and requires a flexible schedule: afternoon, evening and weekend hours, including some holidays.
$10.00 per hour. Send cover letter and resume to: La Jolla Playhouse, Attn: Box Office Manager, P.O. Box 12039, La Jolla, CA 92039 or e-mail
to
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(please include Patron Services Rep in subject line). EOE
We thank you for your interest in working for La Jolla Playhouse. Once submitted, your resume will be reviewed, and if your experience
and background fits our needs, someone from our office will contact you for an interview.
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